Shipping policy

Effective Date: 15 February 2026

At Celissa, we are committed to delivering your orders quickly and safely across Pakistan. 🚚

1️⃣ Delivery Area

• We deliver across Pakistan only.

• Orders outside Pakistan cannot be processed at this time.

2️⃣ Shipping Methods & Charges

• Standard Shipping: PKR 250 per order

• Free Shipping: For orders above PKR 4000

• Delivery is made via trusted courier partners.

3️⃣ Delivery Timeframe

• Standard delivery: 3–5 working days

• Orders are processed within 24–48 hours after confirmation.

• Delivery times may vary during holidays or due to courier delays.

4️⃣ Order Tracking

• Once your order is shipped, you will receive a tracking number via WhatsApp / Email.

• You can track your order using the courier’s website or app.

5️⃣ Cash on Delivery (COD)

• COD is available for all cities in Pakistan.

• Please ensure you have the exact amount ready at the time of delivery.

6️⃣ Damaged or Lost Items

• If your order is damaged or lost during shipping, contact us immediately via:

📧 celissastore@gmail.com

📱 0328-5852405

• We will replace or refund the product after verification.

7️⃣ Contact Us

For any questions regarding shipping, please reach out:

📧 celissastore@gmail.com

📱 0328-5852405

✅ By placing an order with Celissa, you agree to this Shipping Policy.