Refund policy

At Celissa, we want you to be completely satisfied with your purchase. 💖 If for any reason you are not happy, you can return the product under the following conditions:

1️⃣ Return Timeframe

• ⏰ Return request must be made within 7 days of delivery.

• 🛍️ Products must be unused and in original packaging.

2️⃣ Refunds & Exchanges

• 💳 COD Orders: Refund will be transferred via bank transfer or store credit.

• 🔄 Exchanges: Available if the product is defective or damaged during delivery.

• ❌ Custom / personalized products are non-refundable.

3️⃣ Damaged or Defective Products

• 🚚 If your product is damaged during shipping, contact us immediately via WhatsApp or Email.

• 📦 A replacement will be sent after confirmation.

4️⃣ How to Request a Return

1. Contact us at:

📧 celissastore@gmail.com

📱 0328-5852405

2. Provide your order number and reason for return.

3. Follow the instructions given by our customer support team.

5️⃣ Important Notes

• Refunds will be processed within 3–5 working days after we receive the returned product.

• Shipping costs are non-refundable unless the return is due to our error.

✅ By shopping with Celissa, you agree to this Return & Refund Policy.