FAQS

Here are answers to some common questions about shopping at Celissa. 💖

💁♀️ 1. What products do you sell?

We specialize in women’s electronics and fashion jewellery. From hair tools and LED beauty devices to rings, necklaces, and bracelets, all products are curated for quality and style.

📦 2. Do you deliver across Pakistan?

Yes! We deliver to all cities in Pakistan. Delivery times are typically 3–5 working days.

💳 3. What payment methods are available?

• Cash on Delivery (COD) for all cities in Pakistan

• Card/Online payments via Shopify payment gateways

🔍 4. How can I track my order?

Once your order is shipped, you will receive a tracking number via WhatsApp or Email. You can use this to track your shipment on the courier’s website.

🔄 5. Can I return or exchange a product?

Yes! Please refer to our Return & Refund Policy:

• Return requests within 7 days of delivery

• Product must be unused and in original packaging

• COD refunds via bank transfer or store credit

📞 6. How do I contact customer support?

You can reach us via:

📧 celissastore@gmail.com

📱 0328-5852405 (WhatsApp / Call)

🚚 7. Do you offer free shipping?

Yes! Orders above PKR 4000 qualify for free shipping. Standard shipping charges are PKR 250 for orders below this amount.

⏱️ 8. How long does it take to process an order?

All orders are processed within 24–48 hours of confirmation. Delivery then takes 3–5 working days.

✅ If you have any other questions, feel free to contact us via email or WhatsApp – we are always happy to help!